What is Click-and-Collect? #
Click-and-Collect is a convenient service that allows you to purchase products online and pick them up in-store at your convenience. This option is perfect if you want to avoid shipping costs or need your items sooner than standard delivery times.
How Does It Work? #
- Browse and Shop Online
- Browse our website and add the items you wish to purchase to your cart.
- Ensure the items you choose are eligible for Click-and-Collect. The eligibility will be indicated on the product page.
- Select Click-and-Collect at Checkout
- Once you have selected your items and are ready to checkout, choose the Click-and-Collect option in the delivery methods section.
- Enter your shipping / billing details as usual. If you plan to pick up your order from our store while passing through Christchurch, New Zealand, enter your billing address in the billing section and use our store location for the shipping address:
Store Address:
8/478 Cranford Street,
Redwood, 8051,
Canterbury, New Zealand.
- Complete Your Purchase
- Review your order to ensure everything is correct, and complete your payment.
- Once your payment is processed, you will receive a confirmation email with your order details.
- Wait for Your Ready-for-Pickup Notification
- After placing your order, please wait for a notification from us confirming that your order is ready for pickup. This usually takes between 1-3 working days, depending on product availability.
- Please do not come to the store before receiving this notification, as your order may not be ready yet.
- Pick Up Your Order
- Bring your order confirmation email and a valid ID to our store.
- When you arrive at our store, visit the counter, where our staff will assist you in retrieving your order.
- Check your items at the counter to ensure everything is correct.
Important Information #
- Store Location:
Our store location is at 8/478 Cranford Street, Redwood, 8051, Canterbury, New Zealand. - Identification Requirements:
Please bring a valid photo ID and your order confirmation email when picking up your order. - Collection Timeframe:
You have 14 days to collect your order once it’s ready. After this period, uncollected orders may be canceled, and refunds will be issued. - Returns & Exchanges:
If you wish to return or exchange an item after collection, please refer to our Returns Policy. - Contact Us:
If you have any questions or need assistance, feel free to contact our customer service team