Zone A #
New Zealand
1-2 working days delivery time to most areas. Rural deliveries occur an additional 1-2 working days delivery time.
Zone B #
Cook Islands, Fiji, Samoa, Tonga, Vanuatu, American Samoa*, French Polynesia*, Kiribati*, Niue*, Solomon Islands*
Courier and Express Shipping options only.
- Courier: 4-8 working days delivery time
- Express: 2-5 working days delivery time
*Express only available for these locations
Zone C #
Cambodia, China, Hong Kong, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Brunei*, Laos*, Guam*, Papua New Guinea*
- Economy Tracked: 8-16 working days delivery time
- Courier: 4-8 working days delivery time
- Express: 1-5 working days delivery time
*Express only available for these locations
Zone D #
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), Canada, United States (US), Czech Republic, Hungary, Romania, Estonia, Iceland, Latvia, Lithuania, Luxembourg, Malta, Serbia, Slovakia, Cyprus*, Andorra*, Bosnia and Herzegovina*, Bulgaria*, Gibraltar*, Guernsey*, Isle of Man*, Jersey*, Liechtenstein*, Monaco*, Montenegro*, North Macedonia*, San Marino*.
- Economy Tracked: 8-16 working days delivery time
- Courier: 4-8 working days delivery time
- Express: 2-5 working days delivery time
*Express only available for these locations
Zone E #
Mauritius, Turkey, Mexico, United Arab Emirates
- Economy Tracked: 8-16 working days delivery time
- Express: 2-5 working days delivery time
Zone E – Express Only #
Sri Lanka, Costa Rica, El Salvador, Chile, Ecuador, Uruguay, Africa, Algeria, Angola, Botswana, Burkina Faso, Cameroon, Cape Verde, Chad, Congo (Brazzaville), Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Ghana, Kenya, Liberia, Mali, Senegal, Sierra Leone, Tanzania, Tunisia, Western Sahara, Zambia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Georgia, Jordan, Kazakhstan, Kuwait, Lebanon, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, United Arab Emirates, Albania, Belarus, Anguilla, Antigua and Barbuda, Aruba, Belize, Bermuda, Dominica, Dominican Republic, Greenland, Haiti, Saint Kitts and Nevis, Virgin Islands (US), Pitcairn, United States (US) Minor Outlying Islands, Argentina.
- Express: 3-10 working days delivery time
*Express only available for these locations
Countries We Don’t Ship To Or Are Unavailable At This Time #
Afghanistan, Bahamas, Barbados, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, El Salvador, Eswatini, Guyana, Honduras, India, Iran, Iraq, Israel, Jamaica, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Mauritius, Mexico, Myanmar, Namibia, New Caledonia, Nigeria, Palestinian Territory, Panama, Paraguay, Peru, Reunion, Russia, Saint Helena, Saint Martin (Dutch part), Saint Martin (French part), Slovakia, Somalia, South Africa, South Sudan, Syria, Tajikistan, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, Uruguay, Venezuela, Wallis and Futuna, Yemen, Zimbabwe.
Where is my order?: #
Your order should arrive within the specified shipping time periods. You will receive a dispatch notification once the order has left our warehouse. An order undelivered worldwide within 30 days will need to have an inquiry raised with our shipping partners to ensure relevant measures can be taken to retrieve the order. After 30 days the goods will be deemed to have been fully supplied, order completed and will not be eligible for a postal inquiry or compensation. If you have not received your order please contact us within 30 days (between day 25-28 is ideal) from your dispatch email.
Returned to Sender #
If your order is ‘returned to Sender’ and the supplied address is correct, we will resend or refund the order, as directed. Freight charges will not be refunded in the following circumstances:
- If the parcel has an attempted delivery and is then Returned to Sender.
- If the address supplied in the order is incorrect.
- If the delivery is refused by the receiver
- If the parcel is unable to be delivered and then is unclaimed